RTO Quality & Compliance Manual

A$1,000.00 excl. tax

Policies and Procedures written against the Standards for Registered Training Organisations. Easy to use and compliant with the regulatory requirements for RTOs

RTO Policies and Procedures

This Quality & Compliance Policies and Procedures Manual has been written against the requirements of the VET Quality Framework, which includes:

Each of the requirements within the legislation has been addressed with policies and procedures, which have been developed against the requirements of the regulatory body, as well as taking into consideration how the organisation operates as a Registered Training Organisation.

Chapter 1: Marketing and Recruitment

  • Provide accurate and accessible information to learners prospective and current students (4.1)

Chapter 2:  Enrolment

  • Informing and protecting students (Clause 5.1 to 5.3)
  • Protecting pre-paid fees by students (Clause 7.3)
  • Providing credit for prior studies (Clause 3.5)

Chapter 3:  Support and progression

  • Supporting students (Clause 1.7)
  • Keeping students informed (Clause 5.4)
  • Managing complaints and appeals (clauses 6.1 to 6.6)

Chapter 4:  Training and assessment

  • Implementing, monitoring and evaluating training and assessment strategy practices (Clauses 1.1 – 1.4)
  • Engaging with industry (Clauses 1.5 – 1.6)
  • Conducting effective assessment (Clauses 1.8 – 1.12)
  • Employing skilled trainers and assessors (Clauses 1.13 – 1.16)
  • Providing supervision of trainers where needed (Clauses 1.17 – 1.20)
  • Employing experts to teach trainers and assessors (Clauses 1.22 – 1.24)
  • Engaging independent validators to conduct the quality reviews of training and assessment qualifications (1.25)
  • Managing transitions from superseded training products (Clauses 1.26 – 1.27)

Chapter 5:  Completion

  • Providing secure certification (3.1 – 3.4)
  • Participating in the Student Identifier Scheme (Clause 3.6)

Chapter 6:  Regulatory compliance and governance

  • Ensuring authorised executive offers are in place and meet Fit and Proper Person Requirements (Clause 7.1)
  • Satisfying Financial Viability Risk Assessment Requirements (Clause 7.2)
  • Complying and reporting (Clauses 2.1 and 8.4 to 8.6)
  • Recording, monitoring and reporting third-party arrangements (Clauses 2.3, 2.4 and 8.3)
  • Holding Public Liability Insurance (Clause 7.4)
  • Meeting Data Provisioning Requirements (Clause 7.5)

DPR4     Student records management system

DPR 6    Collection of data against quality indicators

Providing requested information to ASQA (Clauses 8.1 and 8.2)


Need an upgrade! Purchase our Courses Membership, which includes a range of training on how to implement the Standards within your RTO, for more information go to: https://vivacity.com.au/course-membership/

This template is also available to be purchased as a bundle with the Quality and Compliance Package, that includes a comprehensive set of policies and procedures that addresses the Standards for RTO’s. This bundle includes over 80 documents, a Student Handbook, Trainers Handbook and a Policies and Procedures Manual. To find out more, https://vivacity.com.au/product/rto-compliance-package/ 

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