Support Services List

A$150.00 excl. tax

The Support Services List assists with managing your support services for your students. This list includes National support services

Support Services List

The Support Services List provides a list of support services available to students through referral, please refer to the list to identify the most appropriate service for the students. This list is provided on the back of the Student Handbook and includes website addresses and phone numbers to access these services.

Clause 1.7 requires RTOs to ensure that students receive training, assessment and support services that meet their individual needs. There is no defined approach as to how this support will be evaluated and provided; however, there is an assumption that the purpose of the support is to maximise the outcomes for the learner.

If support and other services are tailored to students’ needs, your RTO is likely to have stronger completion rates and client satisfaction, enhancing your RTO’s reputation. Record of these support services need to be kept on the student's file, with evidence of support provided.

For more information regarding compliance with the Standards for RTOs, please refer:


Need an upgrade! Purchase our Courses Membership, which includes a range of training on how to implement the Standards within your RTO, for more information go to:

This template is also available to be purchased as a bundle with the Quality and Compliance Package, that includes a comprehensive set of policies and procedures that addresses the Standards for RTO’s. This bundle includes over 80 documents, a Student Handbook, Trainers Handbook and a Policies and Procedures Manual. To find out more,

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Please contact Vivacity if you have any further questions on 1300 729 455 or email

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